In every industry, employees are becoming more mobile. Cell phones, tablets, and smart watches make it easy to get work done anywhere. Internet-enabled devices are affordable and universal. We probably don’t realize how much we rely on them.
Cloud computing expands access to systems that used to be housed on company servers. When business software is in the cloud—you are not limited by geography.
Savvy business owners take advantage of employee skills and universal access to keep everyone productive.
Your staff members are already using mobile devices to manage their personal lives. Think about it. With our phones, we call an Uber, buy movie tickets, and bank online. Our TVs and home security systems are connected to the web. We use satellite GPS to find our way.
If your organization is stuck in 1990, it’s time to catch up. Mobile workforce management systems have never been more affordable or innovative.
What Do Mobile Workers Need?
First, you need to identify your mobile employees. It’s pretty obvious that traveling salespeople and delivery drivers fall under this category. Also, service techs and employees who float from location to location. Some employees may work at a satellite office removed from the business headquarters. Perhaps the remote location is a job site for the duration of the project.
What about the employees that come to your office every day? Many of them are probably working at home periodically. Your team may attend conferences or training programs.
Bottom line; there are many types of mobile associates. You might not have a staff that is mobile 100% of the time. But you probably have some.
Mobile workforce management software can improve efficiency for any of these logistics. The more tools in your system, the more you can accomplish without connecting to a desktop. Here are 3 must-have features of a mobile workforce management system.
1. Mobile Time Tracking
Punch-in and punch-out is priority one. You can’t pay your staff members accurately if you don’t track their hours.
Time data connects to other useful tools. Intelligent clock features prevent common punching errors. Make sure your mobile WFM has an intelligent clock. They are aware of the “state” of the employee. For example, when an employee returns from an unpaid break, they are only given the option to end the break and get back on the clock.
GPS location tracking verifies that the employee is where they say they are when they start their shift. GPS location management can help you avoid costly buddy-punching. It also helps assure you have workers with the necessary qualifications where you need them.
Job coding is a must-have feature. Job tracking matches employee hours to accounts or projects. This simplifies managing multiple clients when each is billed separately. It increases the accuracy of your client billing.
Employee time and attendance is at the heart of mobile WFM.
Mobile scheduling is a game changer. It allows your labor force to check their schedule on their cell phone. They don’t need to visit a specific terminal, call a manager, or look on a board in the break room.
Scheduling allows managers to build schedules from templates. Your system should automatically alert employees to schedule changes. It should also let workers submit time off requests. When researching mobile systems, make sure they have the tools you need.
3. Virtual Swap Board
If mobile staff timekeeping and scheduling are in place, you can hit a WFM grand slam. Your mobile WFM software should include a virtual shift swap board.
A centralized online trade board simplifies schedule changes. It gives employees control in managing their schedules.
Employees post shifts they want to trade. They can check unclaimed shifts and request them. Managers can check and approve all shift trades. There are settings for overtime restriction, coverage gaps, and overstaffing.
Contact SwipeClock LLC to learn more about mobile workforce management for your company.
SwipeClock LLC offers WorkforceHUB, the unified Human Resources portal that makes it easy to optimize the performance of your managers, employees, and company.
WorkforceHUB includes TimeWorksPlus, TimeSimplicity, and TimeWorksPlus Mobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
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