An upscale day spa doesn’t just sell manicures and body wraps, they sell an experience—a refuge from the tension of everyday life. Spa employees need to be extremely attentive to their clients’ needs to create the ideal spa experience. To keep a serene setting, there must be order and organization behind the scenes. When a massage patron waits a half hour for a late therapist who was confused about the schedule, the appointment starts out on the wrong foot and may never get back on track.
Scheduling Confusion Detracted From the Atmosphere
Our example day spa/salon was afraid that it would start losing visitors because staff scheduling confusion and just-under-the-surface employee job frustration detracted from what was supposed to be a relaxing, nurturing environment.
The scheduling system was about as obsolete as you can get, but surprisingly, not at all uncommon in the industry. The manager created a schedule on a dry erase board weekly. When visitors canceled or rescheduled, or an employee got sick, she erased and re-adjusted. She would try to text the staff whose shifts were diminished, but sometimes she got distracted and forgot—and even when she remembered, they often didn’t get the texts in time. (The twenty-five staff members had to keep their phones turned off and in their lockers while working, as the guest rooms were cellphone-free zones.)
The manager and the owner concluded that they desperately needed an advanced scheduling solution to tame the chaos and restore an atmosphere that would let employees cater to their guests. The owner gave the manager a budget and directed her to research and pick the one she thought was most appropriate for their organization.
A Quest for the Ideal Spa Employee Scheduling System
Determined to carry out sufficient due diligence with this crucial organizational process upgrade, the manager carefully compared tools of the leading systems and saw several demos. After painstaking investigation, she settled on Workforce Management Suite, which also turned out to be the most economical.
Solution — Workforce Management Suite
TimeSimplicity for simplified day spa employee scheduling and mobile coordination.
TimeWorksPlus for integrated time and attendance tracking.
TimeSimplicity’s drag-and-drop scheduling allowed the manager to create schedules in just a few minutes and make changes in just a few seconds. The system handles part-time and contract workers just as easily as full time employees. She doesn’t need to remember to text personnel whose shifts are changed because the system sends notices automatically. That feature alone is a real game-changer and has revolutionized the work environment.
Job Satisfaction Restored
The system is cloud-based, so all staff can view the schedule anytime from a mobile device. Job codes ensure that the employees with the required certifications are scheduled appropriately. Everyone appreciates the time card self-management tools that empower associates to view time cards and access HR information without having to go through the manager. Lastly, the system works seamlessly with their payroll service.
SwipeClock LLC proudly delivers the ultimate tool for automated spa/salon employee scheduling. If you own a spa or salon, we invite you to schedule a demo of Workforce Management Suite.
SwipeClock LLC offers WorkforceHUB, the unified Human Resources portal that makes it easy to optimize the performance of your supervisors, employees, and business.
WorkforceHUB includes TimeWorksPlus, TimeSimplicity, and TimeWorksPlus Mobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.
How much can you save? Check our SwipeClock LLC ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to schedule a demo.