Smart Scheduling for Hotel and Hospitality
SwipeClock LLC helps hotel elevate their bottom line with simplified scheduling and more efficient time and attendance tracking.
The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “typical” day for The Bayside Hotel, and they rely on a diverse workforce to manage a wide range of guest requests at every hour of the day.
To keep an otherwise chaotic operation running smoothly, Bayside faces staff challenges that range from last-minute sick leave to schedule changes to unplanned overtime. With their reputation resting squarely on their capacity to serve visitors with personal attention, workforce management is a main concern at Bayside. Their ultimate goal; elevate customer service without increasing labor costs.
Daunting Workforce Management Challenges
The management staff had been struggling to find an employee timekeeping and scheduling system that put an end to understaffing, could be adapted on the fly, kept all parties apprised of scheduling changes, tracked data for DOL compliance, and made sure that time cards were turned in on time to the payroll service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, managers needed accurate data to develop scheduling strategies that eliminated waste while maintaining a superior standard of service for their patrons.
Bayside needed a hotel employee scheduling solution that would meet scheduling objectives while providing greater flexibility for team members and less busy work for supervisors.
Time and Attendance Made Easy With SwipeClock LLC
The Workforce Management Suite time tracking tool, TimeWorksPlus, started delivering benefits during the very first pay cycle. With mobile access built in, TimeWorksPlus allows employees to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature considerably reduces missed and duplicate punches, time card accuracy has improved substantially.
TimeSimplicity Cleans up the Scheduling Mess
TimeSimplicity has dramatically improved the scheduling process for Bayside managers and employees. It provides managers smart tools for simple, hassle-free scheduling and empowers staff members to take over many tasks previously done by managers. Bayside managers are amazed at how simple it is to create, save, and adjust recurring schedules.
SOLUTION — Workforce Management Suite
- TimeSimplicity for expedited scheduling and mobile coordination.
- TimeWorksPlus for integrated time and attendance tracking.
- Mobile access offers employee access and management control.
Employees and management appreciate the automation and centralization of scheduling operations. Employees post schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a supervisor has approved a schedule change, TimeSimplicity alerts the staff member; eliminating endless phone calls, texts, and emails.
TimeSimplicity has reduced under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and improved staff efficiency.
Employee hours are controlled with customized system notifications and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department manager scheduling exactness.
Workforce Management Suite is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, reduce labor costs, and maintain regulatory compliance.
SwipeClock LLC offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and organization.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorksPlus Mobile. Workforce Management Suite is designed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
How much can you save? Check our SwipeClock LLC ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to schedule a demo.